General Shipping Information

Processing Times: Orders are processed and shipped from Darwin, NT, within 3–5 business days of purchase. You will receive a confirmation email once your order is dispatched.

Delivery Estimates: The delivery times provided are estimates and may vary due to external factors, including customs processing, weather conditions, and local postal delays. Please allow extra time for remote or rural locations.

Customs and Import Duties: Buyers are responsible for any customs or import duties imposed by their country. Please check your local regulations before purchasing.

Countries We Ship To

Currently, we ship to Australia, the USA, the UK, Ireland, Canada, and New Zealand. As we grow, we hope to add more countries.

If your country is not listed in our shipping categories and you would like to confirm shipping availability, please contact us.

Lost or Damaged Items

We package all orders with care to ensure they arrive safely. However, we cannot be held responsible for items lost or damaged in transit. If your package does not arrive, please contact us for assistance, and we will work with the carrier to resolve the issue.